Shift Leader

Full Time, Part Time
Posted 2 months ago


  1. Proven experience as a Shift Leader or relevant managerial role in the Food industry.
  2. Knowledge of the industry and relevant health and safety regulations.
  3. Commitment to excellent service.
  4. Working well within a team.
  5. Leadership skills and ability to make decisions fast.
  6. Strong problem-solving aptitude.


  1. To plan the Team schedule, communicate, handle proper coverage while ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
  2. To Establish effective and positive communication amongst all team members.
  3. Plan & Execute all sales promotions effectively and efficiently. ( New Products, items about to expire)
  4. To Consistently monitor, coach and encourage team members to meet the Company’s service standards.
  5. To Perform all POS duties, coordinating transaction issues. (Void, modifier, etc.)
  6. Be Proactive in solving customer problems and satisfying customers in various situations. Respond to all social platforms reviews, (Google, Yelp), To Respond proactively to prevent customer service situations. To Investigate and resolve customer incidents, documenting if necessary.
  7. To Follow all Coffee Connection menu recipes and procedures, maintaining the highest quality and consistent product standards.
  8. To Ensure that all team members are educated on products and services, by developing an understanding of various types of Beverage and Food items.
  9. Food safety; As a manager you are responsible to carry the License of “Food Safety Manager” as per the state law.Follow health, safety and sanitation guidelines for all products. Promote and practice safe work habits.
  10. Plan, process and receive orders throughout the week
  11. Lay out a plan for store cleaning, Daily routine cleaning checklist
  12. Kitchen deep Cleaning & sanitizing


  1. The opportunity to manage a young Team, a successful small business. 
  2. The stepping stone to strengthen and build experience for future career job. 
  3. The opportunity to work with leaders in the coffee industry. 
  4. The chance to be promoted to full time store manager


Job Features

Job CategoryShift Leader

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